Heimstadem
Heimstaden is one of Europe’s leading residential property companies and the largest provider of rental housing in the Czech Republic, managing a portfolio of nearly 43,000 apartments. The company focuses on creating Friendly Homes — combining quality living with excellent tenant services and sustainable operations.
To support its customer-first approach and optimize property management processes, Heimstaden Czech sought to modernize internal workflows through digital transformation and process automation.
Challenge
Managing thousands of rental units requires efficient coordination between field technicians, customer service representatives, and tenants. Heimstaden’s existing processes relied heavily on manual data entry and paper-based forms, leading to delays, errors, and inconsistent communication.
The company needed a unified digital platform to streamline service requests, maintenance tracking, and communication between all involved parties — improving transparency, data accuracy, and response times.
Our Approach
ITIXO developed an integrated ecosystem of applications tailored to Heimstaden’s operational structure. The solution includes a mobile application for field technicians, a web portal for back-office staff, and a customer-facing web application for tenants to submit and track requests.
All components are connected through a set of backend services that handle authentication, workflow management, and real-time data synchronization. The system digitalizes previously manual forms, standardizes communication flows, and ensures seamless collaboration between tenants, service teams, and internal departments.
Result
The new digital platform significantly improved Heimstaden’s service efficiency and customer satisfaction. Field technicians can now receive and update work orders directly in the mobile app, while customer service representatives manage requests and updates through a centralized web interface.
Tenants benefit from an intuitive online experience with faster processing of maintenance requests and real-time status tracking. The solution supports Heimstaden’s long-term goal of delivering Friendly Homes through operational excellence and digital innovation.
Key Deliverables
End-to-end digital ecosystem for property service management
Mobile application for technicians (service requests, real-time updates)
Web portal for back-office staff (task management, reporting)
Customer web application for tenants (requests, status tracking)
Backend services for workflow automation and data synchronization
Full digitalization of internal forms and communication processes
